Crucial Conversations for Mastering Dialogue®
you’re not getting the results you’re looking for, it’s likely a crucial conversation is keeping you stuck. Whether it’s a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship—whatever the issue—if you can’t talk honestly with nearly anybody about almost anything, you can expect poor results.
What Is Crucial Conversations® Training?
Crucial Conversations teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics—at all levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you’ll surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.
“Leadership is intentional influence.” —Joseph Grenny
The best leaders know how to get individuals to work together to accomplish goals. In contrast, we struggle to enable our colleagues to complete projects on time and on budget. We do our best to motivate employees to demonstrate more concern for profitability or following procedures. We provide incentives for our sales teams to hit quota. In summary, we continually work on ways to exert our influence, but we regularly fall short.
In spite of the fact that we’re routinely trying to alter behavior, few of us can articulate an effective strategy to create this behavior change. It’s time this changed. By drawing from the skills of many of the world’s best change agents and combining them with five decades of social-science research, Influencer Training creates a powerful and portable model for behavior change.
Influencer Training provides skills to:
• Identify the high-leverage behaviors you should focus on
• Diagnose the real causes behind behavior problems
• Effectively motivate and enable others—regardless of formal authority
• Create behavior-change strategies that yield rapid, lasting results
The Power of Habit®
Habits By Design, Not By Default Small, daily habits are unparalleled predictors of long-term outcomes. What we do today determines what we achieve tomorrow. This is true for individuals and organizations. Yet people often find themselves at the mercy of habit, stuck in routines that yield unwanted results. What might they achieve if instead they were the master of their habits?
What Is The Power of Habit Training?
Based on the New York Times bestseller by Charles Duhigg, The Power of Habit™ Training teaches skills to identify and create the habits needed for success within your organization. The course draws on the science of habit formation to help learners recognize when they need to change, what behaviors they ought to change, and how to make desired behaviors stick.