Great employees are, and always will be, the backbone of any business. But employee performance can be enhanced or hampered by the tools given to them and their deep understanding of the client service. Having loyal customers/ clients should not be happy accidents created when an exceptional customer service representative, salesperson or product developer responding to a customer need. Instead, Rather, it should be the norm in the organization, with every client. In fact, these satisfied clients should be the next service providers as they spread their happy experiences to new clients.
This workshop will utilize Transfer of Learning Methodologies to ensure that all skills learned in the workshop are implemented in the workplace. This entails action-learning and experiential activities using a range of interactive and experiential exercises, debates, case studies, games and visual images/video, through which participants will apply and practice workshop concepts in a safe environment to guarantee successful transfer of knowledge to the workplace.