Duration
2 Days
Overview
This program will help participants to deliver service to their clients and lead them to satisfaction. The course is extremely practical and focuses particularly on building and managing relationships with individual clients.
This workshop will utilize Transfer of Learning Methodologies to ensure that all skills learned in the workshop are implemented in the workplace. This entails action-learning and experiential activities using a range of interactive and experiential exercises, debates, case studies, games and visual images/video, through which participants will apply and practice workshop concepts in a safe environment to guarantee successful transfer of knowledge to the workplace.