ACHIEVING EXCELLENCE IN CUSTOMER SERVICE: PROVIDING A QUALITY SERVICE
Duration 2 Days Overview In today’s marketplace it’s vital your staffs are able to provide exceptional customer service. With customers demanding all the time, it’s critical to every organization to invest in customer service training. No matter what type of […]
In today’s marketplace it’s vital your staffs are able to provide exceptional customer service. With customers demanding all the time, it’s critical to every organization to invest in customer service training. No matter what type of business you’re in, gaining new customers and keeping them is harder than ever before. Unless your company employees have the skills to keep your customers satisfied and happy, you’ll quickly notice your profitability start to decline. If you want to maximize profitability, increase productivity and improve performance, then this workshop is what you’re looking for.
Creating and developing a team of individuals, who can in turn manage the service that is provided to customers, is vital to the success of any organization that wishes to provide an excellent customer service. There’s no mystery to achieving excellent customer service, it takes a sincere desire to help and succeed, as well as a common-sense approach and an understanding of the fundamental aspects of human behavior.
This program will utilize Transfer of Learning Methodologies to ensure that all skills learned in the workshop are implemented in the workplace. This entails action-learning and experiential activities using a range of interactive and experiential exercises, debates, case studies, games and visual images/video, through which participants will apply and practice workshop concepts in a safe environment to guarantee successful transfer of knowledge to the workplace.