مدة البرنامج
يومان
نظرة عامة
The BL-CS training course is a unique interactive experience in reading and speaking the Body language. Reading people and interpreting their underlying behaviors and feelings are not easy subjects. However, proficiency in body language and non- verbal communication is a core competency for any customer service personnel. The program is designed to give the tools and techniques to create such proficiency as well as preparing the participants to teach and educate other staff members how to communicate in Body Language.